Bad Service (Cell C) - Customer Number not going through, porting requests rejected

I have been battling with Cell C for the past three months to get this problem sorted. I have been without benefits since the beginning of September 2020 and I have sent requests to get assistance. To date, no one bothered to assist and your customer care number (084 140 & 084135) is not going through for the past two (2) weeks. I decided to change to another provider because I cannot continue with this as if I am not paying for the service. I send the request to port the number and got a response that my porting request was unsuccessful. How am I going to get this resolved whereas your customer care number is not working? To my surprise this morning my account was debited whereas benefits are not loaded. Can you please cancel this month-to-month contract if it still exists and I am going reverse the debit order that you made this morning, I fail to understand why you keep on debiting my account whereas you don't even bother to resolve my problem and load benefits.