PB
Priscilla B
1 reviews | Active since Nov 2018
04 Jan 2021, 12:46
Bad Service Cell C Credit Department (shortfall of between R19 to R110), SHOCKING
I am rather disappointed in the service (credit department) that I have received from Cell C store at Clearwater on Sunday the 3rd January and signed up for a contract. I am clear on ITC, and have a very good credit history with no defaults.
My disappointment is that the credit department approved me with a stupid short fall of R110 or the second option a short of R19.
They are not even prepared to look into this. Please could Management look into this urgently I can’t believe in times like this when a person has a good credit rating that this would be a problem. Even having a clean credit record, Cell C still gives a potential client a difficult time.
I have escalated this as a matter of urgency as the phone is used for business, Or should I go to a competitor who will gladly provide me the new contract.
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
04 Jan 2021, 12:57Hi Priscilla
Thank you for writing to us.
We have requested our Credit Vetting department to look into you query, we will revert to you as soon as we receive feedback.
^MM
Thank you for writing to us.
We have requested our Credit Vetting department to look into you query, we will revert to you as soon as we receive feedback.
^MM
Cell C's reply04 Jan 2021, 12:57
Official
Hi Priscilla
Thank you for writing to us.
We have requested our Credit Vetting department to look into you query, we will revert to you as soon as we receive feedback.
^MM
Thank you for writing to us.
We have requested our Credit Vetting department to look into you query, we will revert to you as soon as we receive feedback.
^MM
PB
Priscilla B's updateReviewer Update
04 Jan 2021, 13:22I have requested that 3 times today and they are not even interested. For a small difference of between R19 - R110. I can't accept this. I need confirmation today so that I can get a new phone which I use for business purposes. If they can't get back to me before 2pm then I will have to go to a competitor who has approved me already.
PB
Priscilla B's update04 Jan 2021, 13:22
Reviewer Update
I have requested that 3 times today and they are not even interested. For a small difference of between R19 - R110. I can't accept this. I need confirmation today so that I can get a new phone which I use for business purposes. If they can't get back to me before 2pm then I will have to go to a competitor who has approved me already.
Cell C's replyOfficial
04 Jan 2021, 14:29Which package would you like to upgrade to?
How much is the new contract?
You are currently approved for R880.
^MM
How much is the new contract?
You are currently approved for R880.
^MM
Cell C's reply04 Jan 2021, 14:29
Official
Which package would you like to upgrade to?
How much is the new contract?
You are currently approved for R880.
^MM
How much is the new contract?
You are currently approved for R880.
^MM
PB
Priscilla B's updateReviewer Update
04 Jan 2021, 14:32I am wanting the following package R999 (so it is R119) more than the approved amount, which does not break the bank. Samsung Galaxy Note 20 Ultra Dual Sim 256GB (Top Up)
PB
Priscilla B's update04 Jan 2021, 14:32
Reviewer Update
I am wanting the following package R999 (so it is R119) more than the approved amount, which does not break the bank. Samsung Galaxy Note 20 Ultra Dual Sim 256GB (Top Up)
PB
Priscilla B's updateReviewer Update
04 Jan 2021, 14:33I need an answer very urgently please.
PB
Priscilla B's update04 Jan 2021, 14:33
Reviewer Update
I need an answer very urgently please.
PB
Priscilla B's updateReviewer Update
04 Jan 2021, 15:27I have still not heard from Cell C. Do you even know my details?
PB
Priscilla B's update04 Jan 2021, 15:27
Reviewer Update
I have still not heard from Cell C. Do you even know my details?
PB
Priscilla B's updateReviewer Update
04 Jan 2021, 16:40Cell C please respond to me urgently, I have also contacted the consultant at the actual store Clearwater and no response.
PB
Priscilla B's update04 Jan 2021, 16:40
Reviewer Update
Cell C please respond to me urgently, I have also contacted the consultant at the actual store Clearwater and no response.
PB
Priscilla B's updateReviewer Update
05 Jan 2021, 09:55Cell C, still no response on my request.
PB
Priscilla B's update05 Jan 2021, 09:55
Reviewer Update
Cell C, still no response on my request.
PB
Priscilla B's updateReviewer Update
06 Jan 2021, 09:54As you may well see the history of this chat and the approval, I must just add that MTN has done exactly what I was trying to achieve from Cell C. They have approved me the full amount for the Samsung Galaxy S20 ultra, at R1000. MTN THE POWER OF THE PEOPLE........THANKS MTN
PB
Priscilla B's update06 Jan 2021, 09:54
Reviewer Update
As you may well see the history of this chat and the approval, I must just add that MTN has done exactly what I was trying to achieve from Cell C. They have approved me the full amount for the Samsung Galaxy S20 ultra, at R1000. MTN THE POWER OF THE PEOPLE........THANKS MTN