Bad Service Cell c

I paid my contract via EFT and cell debited from my account. Its 3 weeks and nothing has happened no phone call I have been calling and told the same thing when you call next time we will transfer you to somone. today i spoke with Didi Mokoena said she will give my number to a Sales leader to call me by the name of Tshepo which she said she dosent know the surname of the manager which I dont belive. How come you dont know the surname of your manager she was lying. Please refund and then we will be sorted.