Bad Service Cell C

I have a contract in my name for my mom and recently upgraded for her. After a while the phone gave some issues with the volume button on the side and we sent it in for repairs, this was on the 22 May 2020. I was told that she would receive sms's regarding the status of the repair and when couriers were to collect and so on, I understand that we are in lockdown and things might take a bit longer but not once did she receive any updates, I've had to call in so many times to find out what is happening. Eventually they told me that the phone will be replaced.

I originally dealt with Mickyle and Fazie, who sent me a list of phones that I can choose from, the Samsung A51 (which is what my mom originally had) and the Huawei P40 Lite. The P40 Lite is unfortunately out of stock, apparently all over and nobody knows when they will get new stock. My mom said she would prefer the P40 Lite given the issues with the A51, so I called back to the Tygervalley store to find out if I could be put on a waiting list of sorts when Zodwa answered and assisted me.

She informed me that Mickyle was busy with another client and that she could take my details and give him the message to call me back. She was so unprofessional over the phone, showing absolutely no interest in what she was doing, she sounded unfriendly and completely uninterested and even sighed on the call towards the end.

This is not at all the kind of service I would expect from Cell C, I've been a client with you for about 5 years, I really expected better.