1 reviews | Active since May 2017

25 May 2017, 18:21

Bad Service Cell C

<p>I have submitted a cell phone insurance claim in January claim was only approved in April after i had to phone more then 5times regarding the claim. I then made payment the 5th May. Again no one called me to say they received the payment and my option for othern phones. I phoned last week to confirm if my payment was received and what my options was after holding on for 25min however they did not have stock and i was advise they will call me back. i phoned yesterday and was holding on for more then 30min today i phoned again and was holding on again for 30min. </p> <p>Can some1 please get back to me regarding my insurance claim. that is now since January. because im paying insurance on a cellphone that i dont have. </p> <p>Lezette Smit</p> <p> ********** 490</p>

0
Replies (7)
Cell C
Cell C's reply26 May 2017, 07:18
Official

Hi Lezette

One of our team members will follow up on this matter with CSurance and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

's update31 May 2017, 07:50
Reviewer Update

Good Day

Friday ive received a call from Cellc Hellopeter department . Promising me that some1 will call be back. Today is wensday and still no call.

And again this month i had to pay for insurance on something i do not have.

Cell C
Cell C's reply31 May 2017, 10:21
Official

Hi Lezette

We will follow up with CSurance.

Regards

Cell C | PN

Best regards,

's update02 Jun 2017, 14:31
Reviewer Update

It is now more then i week. and still i have not received a call

Cell C
Cell C's reply02 Jun 2017, 14:56
Official

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

's update27 Jul 2017, 20:39
Reviewer Update

Cell C i will not recommed to anyone.

I want all my insurance debit orders money back since feb.

It is july going for Aug and still no phone.

I went into the zewenwacht mall for assistance eveb they are not helpfull.

Cell C
Cell C's reply28 Jul 2017, 12:02
Official

Sincere apologies for the poor service.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

Regards
Cell C | PN

Best regards,