Bad service Cell C

On the 22 November my son was ****** at gun point with his phone I contacted Cell C the same day to block the phone whereby they asked ridiculous security questions which my son could not remember like what was the last number you called and how many airtime and data you put in the phone. Seriously how is any one supposed to remember all those things. So I went into the Cell C shop in Campus Square on the 25th of November and completed the documentation which was given to me by the guy who was on duty I asked who’s details I should complete and he said mine which I did and I was informed that I will get an sms within 24hours to inform me that the device has been black listed so that I can claim back my phone. I contact Cell C on Friday to get information on why I have not received an sms and has been told that my case is pending due to the passport number not corresponding with my son’s cell number which I got very irate and said that I was told to complete my details and nobody had the decency to contact me I was asked to give my cell number and they will contact me back but to no avail. I called again on Monday 3rd December and spoke to another guy who I explained my case again and he also took my number and said he will call back by 11h00 which never happened. I am really disgusted at the service I received from Cell C and that I cannot claim back my phone paying for something I don’t have. Please I really need this to be dealt with and something to be done about this. Believe me I have never had such bad service in my life.