IS
Isabel S

1 reviews | Active since Jan 2012

02 Oct 2018, 15:36

BAD SERVICE - CELL C

CELL C IS STEELING FROM THERE CUSTOMERS. WE PAY FOR MINUTES AND DATA EVERY MONTH I DON'T ALWAYS USE UP ALL MY DATA AND MINUTES. BEFORE IT USE TO ACCUMULATE FOR 3 MONTHS NOW THEY JUST TAKE IT AND SORRY FOR YOU, YOU AS CONSUMER LOOSE. THEY MUST THEN BILL ME ACCORDING TO THE MINUTES I USE AND THE DATA I HAVE CONSUMED. BUT JUST TO TAKE MY MINUTES AND DATA IS STEELING AND I DO BELIEVE THERE MUST BE OTHER CUSTOMERS THAT FEEL THE SAME AS I DO. THEN MY CELLPHONE ACCOUNT MUST THEN BE CUT IN HALF IF THEY WANT TO DO THAT. MY DAUGHTER CAN NOT EVEN LOAD PRE-PAID FUNDS ON HER PER-PAID CONTRACT. BOTH MY DAUGHTERS HAVE THE SAME TYPE OF CONTRACT THE ONE CAN BUY PRE-PAID BUT THE OTHER ONE CANNOT. THEN THEY SAY BUT IT IS NOT THE SAME CONTRACT BUT THE PAPER WORK I HAVE SAYS IT IS THE SAME.

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Replies (1)
Cell C
Cell C's reply02 Oct 2018, 15:45
Official

Good afternoon Isabel

We have requested one of our team members to contact you and provide clarity.

Regards

Cell C | PN

Best regards,