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NM
Nguqulelo M

1 reviews | Active since Dec 2019

10 Jun 2021, 19:27

Bad Service - Cell C

Hello Peter, I am absolutely appalled by the service or lets say after service at Cell C. I purchased an IPhone XS on Cell C online store on the 31 December 2019. This was only delivered to me on the 4th January 2020. At the beginning of May 2021 the phone simply stopped working and was stich in what is called recovery mode. I am based in East London so i had to drive to Port Elizabeth to access Istore where they told me to take back to store as the handset had completely crashed. I approached Cell C and i had paid R12000.00 cash for the handset. i took it to their Hemmingways store which they first told me i would have to pay R9000.00 for an upgrade unit which is ridiculous as no handset has a life span of a year and they are failing to take any responsibilty as to resolve this problem and this is not the 1st iphone XS they have received with this problem. CELL C really is just money mongers who want to rip people off. N Mbambo East London

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Replies (3)
Cell C
Cell C's reply10 Jun 2021, 21:03
Official
Good day  Nguqulelo 

Thank you for getting in touch with us.

We have referred your query to our support team.

Do expect our call.

^YM 
NM
Nguqulelo M's update15 Jun 2021, 15:09
Reviewer Update
Moses Mo***eng of Cell C called on Friday and I was out of site as in South Africa we still have areas without connectivity. I responded to his email on Friday. I called 3 times to date have sent him 3 emails with bo response. As I said Cell C service is atrocious and he hasn't had the decency to return any of my calls... maybe just maybe if he requires screenshots of the number of times I've called him... yherrr this Cell C disgusts me....

NM
Nguqulelo M's update25 Jun 2021, 02:52
Reviewer Update
It's been 6 days since last commutation to date nothing has been done by Cell C and its employee Moses Mo***eng the mobile has been with them this is the second month and their repair center but to date you have to dig for responses I think when I tell you about bad service from Cell C you'll think it's a joke but honestly these people lack consistency and synergy amongst themselves as an entity. All I want is my mobile phone in operational condition and then I can part ways with this disgusting company. Absolutely useless. ??