MT
Mathapelo T
1 reviews | Active since Jun 2016
23 Oct 2024, 13:12
Bad service
I was called for an upgrade yesterday and my order was totally messed up. Can cellc call me back and fix as I spoke to 2 agents (Thembekile and Nomthandazo) and they just don't know what their doing. My number is ***
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
23 Oct 2024, 13:33Dear Mathapelo,
Thank you for bringing this matter to our attention.
We're sincerely sorry to hear about your experience, that’s definitely not the service we strive for. We understand how frustrating this must be, especially after speaking with multiple agents.
Could you please send us a private reply with your recent case reference number? This will enable us to investigate the matter thoroughly and provide a resolution.
Regards,
Cell C | TN
Thank you for bringing this matter to our attention.
We're sincerely sorry to hear about your experience, that’s definitely not the service we strive for. We understand how frustrating this must be, especially after speaking with multiple agents.
Could you please send us a private reply with your recent case reference number? This will enable us to investigate the matter thoroughly and provide a resolution.
Regards,
Cell C | TN
Cell C's reply23 Oct 2024, 13:33
Official
Dear Mathapelo,
Thank you for bringing this matter to our attention.
We're sincerely sorry to hear about your experience, that’s definitely not the service we strive for. We understand how frustrating this must be, especially after speaking with multiple agents.
Could you please send us a private reply with your recent case reference number? This will enable us to investigate the matter thoroughly and provide a resolution.
Regards,
Cell C | TN
Thank you for bringing this matter to our attention.
We're sincerely sorry to hear about your experience, that’s definitely not the service we strive for. We understand how frustrating this must be, especially after speaking with multiple agents.
Could you please send us a private reply with your recent case reference number? This will enable us to investigate the matter thoroughly and provide a resolution.
Regards,
Cell C | TN
MT
Mathapelo T's updateReviewer Update
23 Oct 2024, 14:55***
MT
Mathapelo T's update23 Oct 2024, 14:55
Reviewer Update
***
MT
Mathapelo T's updateReviewer Update
24 Oct 2024, 15:43Everything is now fixed
MT
Mathapelo T's update24 Oct 2024, 15:43
Reviewer Update
Everything is now fixed