Bad Service

I called the Cell C Customer Care line on 02 December 2021 to complain that no one called to make a payment arrangement. They gave me a reference number *** for the payment arrangement but to date no one has had the decency to call me regarding payment arrangement. I specifically asked that they call before debiting my account for December 2021 so that we can come up with some arrangement so that they don't debit my account to make up my arrears with them. I have other accounts to pay which they don't understand that they are making me broke before I can even pay my other creditors. I have had consistent bad service from them regarding my accounts. Once again I am a long standing customer with this service provider and they don't have the decency to be sympathetic with me as I am going through a rough patch and financial strain.