MB
Munierah B
1 reviews | Active since Jul 2025
14 Jul 2025, 12:10
bad service
I have logged a call on the 7the July 2025 i have been calling to follow up but no one is helping me ,all they say is feedback will be provided , i asked to speak to the consultant who did the the upgrade with me but everytime i get a response an email will be sent to her to call me back but im not getting a call back
Im being charged almost 3times my subscription and no one can assist me
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Replies (1)
Cell C's replyOfficial
14 Jul 2025, 12:26Dear Munierah Bassier,
Thank you for reaching out to us.
We sincerely apologize for the frustration and unpleasant customer service experience you have encountered. This is not the level of service we strive to provide. Please be assured that we have referred your billing query to our support team for a thorough investigation. They will review your case and advise accordingly.
We appreciate your patience while we work to resolve this matter.
Kind regards,
Cell C | GM
Thank you for reaching out to us.
We sincerely apologize for the frustration and unpleasant customer service experience you have encountered. This is not the level of service we strive to provide. Please be assured that we have referred your billing query to our support team for a thorough investigation. They will review your case and advise accordingly.
We appreciate your patience while we work to resolve this matter.
Kind regards,
Cell C | GM
Cell C's reply14 Jul 2025, 12:26
Official
Dear Munierah Bassier,
Thank you for reaching out to us.
We sincerely apologize for the frustration and unpleasant customer service experience you have encountered. This is not the level of service we strive to provide. Please be assured that we have referred your billing query to our support team for a thorough investigation. They will review your case and advise accordingly.
We appreciate your patience while we work to resolve this matter.
Kind regards,
Cell C | GM
Thank you for reaching out to us.
We sincerely apologize for the frustration and unpleasant customer service experience you have encountered. This is not the level of service we strive to provide. Please be assured that we have referred your billing query to our support team for a thorough investigation. They will review your case and advise accordingly.
We appreciate your patience while we work to resolve this matter.
Kind regards,
Cell C | GM