ZM
Zwelibanzi M

1 reviews | Active since May 2017

11 May 2017, 11:15

Bad service C Surance, via C Cell

<p>I am expiriencing bad service with C Surance, I have been trying to contact them for the past 8 weeks, i had a problem with my phone, I took it to C Cell they advised me that I will hear from Insurance, Everytime when I do follow up in Jabulani Mall, they tell me to contact C Surance, what fustrates me more is that i dont have device to use and they do not even bother to contact or answer their call, i have also tried to send them email.</p> <p>if this insurance company was the last company on earth i would advise anyone to use their service, they are good at taking thier money every month, but service is bad</p>

0
Replies (3)
Cell C
Cell C's reply11 May 2017, 11:35
Official

Hi Zwelibanzi

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply16 May 2017, 12:09
Official

Please be advised that Maropeng has escalated this matter to Csurance for further assistance and feedback will be provided.

Regards
Cell C | PN

Cell C
Cell C's reply16 May 2017, 15:40
Official

Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN