1 reviews | Active since Oct 2012

04 Jul 2016, 11:32

BAD SERVICE-C SURANCE

<p>I cancelled my cell phone insurance with C surance in March and I am aware of the 30days notice. But i am still being charged for it till todate.when I call the consultants transfer me from one agents to another and my email are not being rep****.Even asked to speak to the team leader but they always tell me the team leader is away. WHY AM I STILL CHARGED FOR SOMETHING THAT I CANCELLED??When I call cell c customer service I find out it was only done in June.I have a proof that I did it in March!</p>

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Replies (1)
Cell C
Cell C's reply04 Jul 2016, 12:12
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN