Bad Service by Cell C Credit

My wife and I went to a Cell C branch in Cresta to sign up for a Cell phone contract for my son who was turning 17 on the day. We were assisted by a wonderful sales assistant named Palesa. My wife who had upgraded her contract a month earlier did the application. To our surprise the application was declined. When she asked for the reason for the decline she was told that it is because we are sequestrated. We explained to credit that we were rehabilitated in 2016 already and we now have excellent credit scores built over the last 4 years. We have since been approved for a Homeloan as well as Car Finance amongst other things. We sent them the Rehabilitation order, our Trans union credit score and 3 months bank statements. They still declined the application with an unclear reason. I then did the application in my name and it was immediately approved. Mind you my wife and I are married in community of property so it didn't make sense that mine was approved. What got our blood boiling was that a day later we got notification from the Credit beaureu that Cell C made not 1,not 2 but 4 enquiries on my wife's name. Those enquiries will remain on her profile for 2 years and will affect her score. We are appalled at the level of inconsistancy and how they could make 4 enquiries in 10 minutes. So unhappy with the service.