BAD service by cell c contact center

I called customer service as my cousin was ****** with an old contract phone of mine...spoke to nancy who could not find me on the system, gave her the contact number and I explained I wasn't ******...she asked me question about the number in the phone which was my cousins number I told her I cannot assist her as I dont know the activity on this number...she advised she can't assist me even thou I wanted to give her the IMEI of the cellphone...spoke to her manager algar Africa...explained the situation and he still did not want to help me even thou I said I will try and get the information needed...my cousin and I does not live together she is at the police station wanting to open a case...after she was traumatized from the fact that she was ******...she cannot open a case...they did not want to assist me at all...I'm so digusted by the service...they do not even have sympathy towards the situation at hand...you really need to employ people who have the understanding of assisting customer...I would know as I am a customer service agent myself...I am appalled by this service