Bad Service by Cell C Cal Center Agents

As my cell c account is in arrears since March 2017 as i had personal problems (due to my pregnancy complications and losing my job) i called cell c on 13.10.2017 spoke to an agent called Alpha (Male) i explained to him that i want to make arrangements and my new employer they want a letter showing that i have made an arrangement and i will be paying my account every month via debit order the guy checked everything for me then he told me that my account was handed over to MBD Credit Solutions Alpha sent me an sms with MBD contact number. I called MBD they said they cant get my account when checking with my ID number. i called back cell c explained my story again to an agent called Nomfundo (Female) she said to me she wont send me a letter as i haven't done an arrangement i said to her i didn't say i want a letter before i can even do an arrangement i was asking if will they provide me with the letter as i want to do arrangement the agent was very chicky and not attentive to details. she dropped the call whilst i was still talking i called again went all over the process of speaking to the whole call center whereby i'm being transfer ed from one agent to another. i got hold of Nomfundo again i told her that i spoke to some lady she revealed herself i asked why she dropped the call she said she didn't i was done talking i asked her if she could transfer me to another agent she transferred me back to customer service i had to hold for another 5 minutes waiting for legal department to answer my call. Please note i started calling cell c from 14:00 pm till 17:00 pm . then i got hold of the same lady again Nomfundo she gave me attitude still. i called again around 16:32 i spoke to some colored lady whom i didn't get her name i asked her to call her Supervisor for me she said ok i held for 7 minutes then some guy answered the phone he said hello once then they dropped the call.

As i call cell c i speak to the 1st agent form customer service then they will transfer me to contracts department then they have to transfer me top legal department. Some agents will ask for my ID by force some wont ask for my ID which also confuses me why others are asking for it and why others are not. Cell c is disorganized the agents needs training they don't have telephone etiquette they don't listen to clients they don't respect clients. They dont even listen or take important facts form what the client is saying.