1 reviews | Active since Oct 2015
Bad service/Billing/Feedback
I app**** for a contract with Cell C via the Customer Call Centre option. Service was good, and got the phone. After around a month I noticed that the contracted loaded was not the contract as discussed. As I could not use my airtime on the contract to buy data bundles. First request was generated on 28/08/15 for which I received a reference number. Complaint was that I asked the sales consultant several times if the airtime received monthly can be used to buy data..with the answer as YES the whole time and that is not what my contract is at the moment. Second complaint is that I got charged extra on my contract for data bundles purchased.<br> I have been contacting Cell C almost twice a week since then, with promises of getting feedback and that the recording has been listened to. First call I get back was on 16/10/15 (almost a month and a half later) after several requests to phone me. They will migrate it and give me a call in 2 working days...till today still no call. I phoned today and was told migration has been cancelled and they cannot give me an answer.<br> I cannot deal with this kind of service anymore, waiting for phone calls and answer that never happen !!!
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.
Regards
Cell C | PN
Best regards,
