RT
Rose T

1 reviews | Active since Mar 2022

11 Sept 2024, 19:00

Bad service

I had a cellphone contract woth Cell C and i settled it in 2022 July30th after I lost my job. Cell C did not close the account and instead allocated monthlypayments until 2024 January., that is the expiry date of the contract. I was never allocated DATA and AIRTIME during that period. Now Cell C has handed me over to the attorneys saying thatI owe them after I called them to close the contract because they were offering me more contracts which I could not afford due unemployment. Pls assist me with this matter as well as it is frustrating me and i have health issues that I cannot take such stress.

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Replies (1)
Cell C
Cell C's reply11 Sept 2024, 19:25
Official
Dear Rose Thwala
Thank you for reaching out to us. 

We sincerely apologize for any inconvenience and dissatisfaction you may have experienced. Rest assured, we are committed to investigating and resolving this matter promptly. 

We will be in contact with you shortly.

Regards
Cell C | NT