Bad service, Bad response time, No respect for customers

Since logging this query, the response time has really improved. the service i received from S Ndhlovu from Cell C head office was very good, he explained as much as possible and followed up frequently to inform me of any changes. Now it is up to the CSurance and the repair centre to keep up the level of service and the response time for any paying customer.

Again people the service is going back to what it is an irritation and a joke. The below email is with regards me not using the insured sim card in my insured phone but when I changed to my old prepaid number nobody ask or told me that there would be an issue with my insurance when I had to claim otherwise I would have known. It has been 12 working days now and this merger still has not been resolved. Below is a email received that shows how long it takes but clearly its taking longer. At this rate I will probably get my phone repaired on Christmas Day if I am lucky. Dear Hadley Petersen Please be advised that your claim will be referred to the underwriters for review. Reason: The insured number was not used in the insured device at the time of the claim event This process may take up to 3 business days to complete. Please do not hesitate to contact us should you require any further information. Kind Regards, Alicia Kruger.

Hi Alicia Kruger What is happening with my claim? I just called the repair department to ask how far my phone repair is and they told that that are still waiting on C Surance to approve the claim due to excess not received however I have already deposited the money into your account on 05th of October this year and still nothing. How long still do I have to wait for my wait? So so irritating.