bad service, bad communication

MY Husband passed away 27/12/2022 i informed cell c called emailed they sent me documents vetting and everything that was needed to transfer the three prepaid numbers over from his name to mine they blocked the number this is the second month that I can't call out or do anything cannot even phone cell c I cannot believe this is the service received from them , now i get an email I'm must go in store to fill in all the documents i sent that was requested I'm absolutely shocked