BAD service

Item: Cell C
Rating: 1
Author: Monica M

I spoke to Nosipho on Friday, 31st January 2025 to initial a cellphone contract. Very friendly ajd bubbly person I must add. She took all my information and confirmed her team leader will call me back to validate the deal.

Team Leader did call indeed, Steve was the name of the guy..very unfriendly and unclear. 1stly called on the nr I didn't provide with a private nr and when I asked why he called that nr and not the one I gave cellc on Friday, with an attitude tone he said he got the nr from transunion hence he used it. The check!

Immediately, I got a quotation with a nr *** and then another one with ***. And so, I'm cutlrrently sitt8ng with two quotes and two debit check.

I should have picked up from Steve tone of voice that I was about to be messed up.

Someone fix this mess, I'm expecting 1 phone akd only one R449 debited from account!

And my whole profile info is captured incorrectly, we sure are starting on a wrong foot shame, fix your mess or cancel the whole deal 2925 is my place, I don't stay with parents and you must call this 083 nr not some nr you sourced from some transunion

Helpful (0)

Replies (5)

Cell C's replyOfficial

05 Feb 2025, 07:24

Dear Monica Maila,

Thank you for bringing the matter to our attention.

We sincerely apologize that your experience with us has fallen short of your expectations, particularly as you explore Cell C for your contract needs. Please understand that this does not reflect the standard of service we strive to uphold. Additionally, we acknowledge your concerns regarding the duplicate quotes, inaccuracies in your profile details, and the contact number provided. Rest assured, we have escalated this matter for immediate review to ensure everything is processed accurately.

Our team will reach out to you soon to confirm the correct details and guarantee that only the agreed-upon amount is debited.

Regards,
Cell C | TN

Cell C's reply05 Feb 2025, 07:24

Official

Monica M's updateReviewer Update

06 Feb 2025, 15:41

I'm still waiting for a resolution from cellc
Oh actually, let's do this, how about you.csncel the whole deal? And remove the 2 debit check you sent to my account!

Monica M's update06 Feb 2025, 15:41

Reviewer Update

I'm still waiting for a resolution from cellc
Oh actually, let's do this, how about you.csncel the whole deal? And remove the 2 debit check you sent to my account!

Cell C's replyOfficial

06 Feb 2025, 15:53

Please receive our apologies for the delay in making contact with you. We have sent a request to our team and contact will be made latest tomorrow.

Regards,
Cell C | TN

Cell C's reply06 Feb 2025, 15:53

Official

Please receive our apologies for the delay in making contact with you. We have sent a request to our team and contact will be made latest tomorrow.

Regards,
Cell C | TN

Monica M's updateReviewer Update

06 Feb 2025, 15:59

Tomorrow? You joking right? I want this deal canceled today. Yho, you're really taking incompetenc and putting it to another level!

Monica M's update06 Feb 2025, 15:59

Reviewer Update

Tomorrow? You joking right? I want this deal canceled today. Yho, you're really taking incompetenc and putting it to another level!

Cell C's replyOfficial

06 Feb 2025, 16:13

We understand your frustration and sincerely apologize for the delay. Our team is working on your request, and we’ll do our best to have this sorted as soon as possible. You will be contacted for further assistance.
Regards,
Cell C | TM

Cell C's reply06 Feb 2025, 16:13

Official