Bad service

My WiFi was cut on the 7th of February due to no payment. As I went to my bank statement there were no attempt to deduct any money. Normally CellC will phone to tell you there were no payment. I made an immediate payment on the 7th. Since then I am trying to get my internet reconnected and all the call centre tells you is that there’s no way possible they can contact accounts. I have to wait. How does a multimillion company don’t have access to the rest of your staff? This is now 72 hours without my WiFi and I am loosing business. What happened to your 24 to 48 hours? I think the way you deal with long term customers is revolting and shocking!!!!! I want my wife back on today. I am putting this complaint also on social media!