FV
Fikile V

1 reviews | Active since Sept 2018

11 Sept 2018, 16:58

Bad Service at it's Best

Actually they don't deserve a star extremely Bad service from Sbusiso agent to Thamsanqa the team leader very disappointed. To this day I'm so tired of their service I even asked for my phone back I'm still waiting no call nothing I must call always.??☹

0
Replies (3)
Cell C
Cell C's reply12 Sept 2018, 07:20
Official

Thank you for notifying us of the above.

We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard of service we want for our customers.

This will be addressed with the team manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply12 Sept 2018, 08:57
Official

Danielle could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply12 Sept 2018, 11:37
Official

Danielle confirmed that she contacted you and you advised her that the review was not for Cell C.

Regards

Cell C | PN