Bad service at Csurance

Hello guys, i had a very bad service at Csurance with is under cell c.

I have been a customer of cell c and have 3 contracts, am paying my bill accuratlly but the service i got was not good. The thing is i lost my phone in december and went to the police to get a case number and i also go to cell c and get my paper work done, now when i call Csurance this consultant 1st ask me about why am claiming for the 2nd time in 12 months secondly tells me that i last used my number in septermber why am i claiming only in december so i tell here that the phone was lost in december not september . She goas and tells me that the number that i registered with the insured phone is not the one i say it is so i ask her what it is and she tells me, i asked her then that because i was not using the number on that phone that is lost that then means am not getting my phone while i pay the insurance premium with out fail?.

She tell me that i was not complient, my question become that "why let me pay my insurance all this time while they know that am not using the number? Beacause my take is that if am a paying cutomer why not have a communication with a paying customer?, so i get told by this consultant that my claim will be denied and they will stop my insurance. So i feel that i should be getting my phone because i have been paying my premiums and that how many time i claim should not matter because the very reason for having a insurance its for things like that. Please help guys