Bad Service at Cell C Maponya Mall

I was so disappointed by the service I received at Cell C Maponya Mall on the 18th. I have always been impressed with Cell C's customer service, but sadly, the service at the branches does not match the service over the phone. Maybe it has something to do with the call centre staff knowing that their service will be rated at the end of the call. I had gone in to do a sim swop. I was shocked when I was asked to provide 5 last dialled numbers as a security check. What an unreasonable expectation, that I would know the numbers off by heart. Furthermore, the assistant was cold, inattentive, and unfriendly. She gave me a form, and just as I was about to fill it in, I mentioned to her that this was a contract. She then retracted the form and gave me a different one. So, if I had not mentioned that, because she had not asked me, I would have filled out the wrong form, and then I would have to fill out the right one after she realised it was for a contract. She dragged her feet through the process, giving me attitude. On top of that none of them wore name tags, and when I asked her name, I was not even sure she gave me the right one. Cell C should send mystery shoppers to some of their branches to experience first hand just how unimpressive unprofessional the service is.