mM
mantele M
1 reviews | Active since Aug 2017
20 Mar 2020, 08:52
BAD SERVICE AT CELL C
I WENT TO THE CELL C BRANCH IN MEGACITY MAFIKENG AND I WAS HELPED BY SOME RUDE LIGHT SKINNED GUY WHO I DIDNT GET HIS NAME,(HE WAS SITTING AT THE LEFT HAND SIDE AS U WALK INTO THE BRANCH) I LOST THE PASSCODE ON MY MODEM AS IT WAS JUJST PASTED AT THE BACK OF THE MODEM WHICH I FIND RIDICULOUS COZ U CAN LOOSE THE STICKER I DONNO WHY DIDNT THEY ENGRAVE IT ON THE INSIDE OF THE MODEM.
BUT THE EXPLANATION FROM THAT GUY AT CELL C(MMABATHO) EXPLAINING LIKE I KNOW, HOW DO I KNOW WHEN I DONT EVEN WORK AT CELL C. U BETTER CALL HIM TO ORDER OR YOU WILL LOOSE CLIENTS AND MORAL OF THE STORY I DIDNT EVEN GET HELPED
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Replies (1)
Cell C's replyOfficial
20 Mar 2020, 11:11Good Day Mantele
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service agent.
At Cell C, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that we are very sorry.
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service agent.
At Cell C, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
The matter has been escalated and we will be in touch to assist.
^NS
The matter has been escalated and we will be in touch to assist.
^NS
Cell C's reply20 Mar 2020, 11:11
Official
Good Day Mantele
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service agent.
At Cell C, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that we are very sorry.
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service agent.
At Cell C, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
The matter has been escalated and we will be in touch to assist.
^NS
The matter has been escalated and we will be in touch to assist.
^NS