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CURT F

1 reviews | Active since Mar 2014

23 Jul 2018, 15:02

BAD SERVICE @ CELL C

Good day

I have spoken to cell c 3 weeks with regards to incorrect billing on my account after my upgrade was done , the agent could not help me and she told me my debit is R75 i asked for a manager to call me and also said I am paying R75 again about a week after someone from cell c calls me again and did not have the answer to my billing query.

I am not Fairly ****ed with the lack of communication @ cell c and also the length it takes to have this simple **** sorted out.

Please can somebody that know about Accounts and how to handle accounts have my **** sorted out or someone can send me a settlement letter!!!

Curt Fleshman ********** ********** 510

0
Replies (4)
Cell C
Cell C's reply23 Jul 2018, 15:23
Official

Good afternoon Curt

We have referred this matter to one of our team members for assistance. Do expect communication.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply24 Jul 2018, 08:54
Official

Moses has been in contact with you to assist with this matter. He advised that he will investigate this matter and revert with feedback.

Regards
Cell C | PN

Best regards,

CF
CURT F's update25 Jul 2018, 08:28
Reviewer Update
Moses is not serious he still have not called me back or maybe CELL C is just not interested? as advised call me to resolve my query or send me a settlement letter ASAP. I do not want to speak to Moses He has a terrible attitude and thinks that he is the CEO or CELL C social media I want to speak to someone who has answers for me.!!
Cell C
Cell C's reply25 Jul 2018, 08:47
Official

Good morning Curt

Apologies for the poor service, we will get someone to assist.

Regards

Cell C | PN

Best regards,