BAD SERVICE AT CELL C

<p>I need to share with you what bad service I have received from Cell C. I phoned in to cancel my contract on 6 December 2016 as they require a month notice. I was then offered a month to month contract for R29 which I accepted. When I called in again to cancel my month to month contact I was informed that they never loaded the package onto my name. I was told that it does not exist and that I am still on my old contract. I then complained and requested the voice recording of my conversation that I had on 6 December 2016. The lady told me that there is no recording and after getting very irritated she changed her mind and told me that they will "look" for this recorded conversation and let me know at which Cell C store I can go and listen to the recording. This was on 19 January 2017. On 20 January 2017 I called again to find out if they had the recording available. The lady told me that it still wasn't and that they would inform me once it was available. She then offered the R29 deal to me again which I declined as I wanted it from December. I also gave them notice of my cancellation which they confirmed would be done by 31 January 2017. As it stands, I will now be paying my old contract fee which is much more expensive than this deal they keep on telling me about. I called them again this morning just to be told that there is no such record of me requesting the recording even with my reference number I got from them and I was offered the R29 deal again!! The guy also informed me that there was no cancellation notice on my profile for this contract. I demanded to speak to a manager but the ONLY manager Cell C head office has was busy on another call. I am so disappointed with their service and one day when I am rid of their contract (hopefully tomorrow) I will never go back to them and I intend to tell everyone to steer clear of them too.</p>