Bad service associated with Cell C

I did an online upgrade with Cell C and was notified that the phone would be delivered in a few days, 3 attempts will be made to deliver and then the phone will be returned to them and I have to pay a fee of R300 to have it re-delivered. I got a call on Monday this week to get directions to deliver the phone. The phone never arrived. Waited the whole day yesterday, still no delivery. So I called this morning. The phone is at the warehouse, there were 2 attempts to deliver. When I asked for explanations of these 2 attempts, they couldn't verify the driver's explanation. The reason I am so upset is because cell c's rule is that if there are 3 failed attempts I will be pay R300 to have the phone re-delivered. <br> The driver was aware of my office hours, he called me to tell me to wait, and then never pitched. If he was lost, he could've called me again and I would've gone to him. I am disputing the driver's explanation and I am very upset that Cell C would be unperturbed about their name being tarnished because the courier company they use is not professional. I have heard of others complaints of cell c and never gave ear to it, only to be reminded that they were right.