Bad service and zero help

I am so angry with cell c service. Menlyn cell c could not help with a reason as to why my data will not load. I have wasted over R200 in the past 2 days trying to buy data bundles on their *147# number but I just keep getting" your request cannot be processed". I have also tried buying through the bank and my money goes off my account but no airtime or data showed up on my phone. I have phoned their helpline and cannot get through to a consultant that can help me with this situation. The only advice I got from the menlyn cell c branch was contact Samsung. No idea what Samsung has to do with cell c and their network. Beyond annoyed. The screenshot below is not even half of the times I tried to buy data. # CellC