Bad service and wrong information given to me!!!

To whom it may concern:<br> <br> I have a cellphone contract on my brothers name and I personally am not happy with the servie that I get from Cell C customer care as well as the branches.<br> During the month of May me and my brother upgraded our cellphones at Key West Cell C store. The consultant who helped us told me that as from the end of May I need to pay the new monthly installment of R269. So I paid it and during Julymy phone got suspended and my brother phoned in and they told him my account is in arears. NOW I MUST PAY PENALTIES BACAUSE OF THE CONSULTANT AT KEY WEST BRANCH WHO GAVE ME WRONG INFORMATION. On the 9th of July I paid the penalties and received BAD service from a rude consultant. I did not get her name, but I was busy speaking to her and she just put the phone down in my ears. Once again making me more frustrated. I was holding on for more than 8 minutes just to get the phone thrown down in my ears. NOT ACCEPTABLE. <br> Again I ask whose fault is it that I paid the wrong amount??? If the consultant gave me the correct information I would've paid the right amounts via EFT. Now I get penalties to pay. I think that is just not right. <br>