GB
Gerhard B

1 reviews | Active since Oct 2010

03 May 2018, 10:50

Bad service and Thievery

If you are using an unlimited pinnacle R999 contract, why would they keep billing me in excess of R1500? I have phoned and queried this and they confirmed that I am on the contract and that it is activated., but yet this month again I was billed incorrectly. Cell C need to catch a wake-up or they will lose customers because of this. I want my money refunded that was wrongly billed.

0
Replies (2)
Cell C
Cell C's reply03 May 2018, 11:31
Official

Good morning Gerhard

We have requested one of our team members to investigate this matter and assist. Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply03 May 2018, 15:54
Official

Danielle confirmed that she contacted you and advised that your billing is correct as you were billed a prorated amount for the renewed package. She further advised that a request has been sent for mi-assist to be cancelled.

Regards

Cell C | PN