GM
Gugu M

1 reviews | Active since Feb 2021

13 Aug 2023, 14:04

Bad Service and Staff Attitude

I have never experienced such *****ing people monies from their hard-earned salary and exhausting poor service over the years. This is traumatic and unbearable from Cell C with arrogant staff members who has no knowledge of service and do not even care.

This has been exhausting and emotionally draining dealing with such poor service provider. This has been going on for years - first they block my number, then blocked the phone but still I have paid for services I did not have and worst of it all after some attorneys called me I paid as per their last statement when I need paid up letter now I am harassed by another collector telling me they are sent by Cell C - imagine what level of madness is this. where do you think we get money from.

cell c has worst service ever in south Africa - what ****es me off most is the one lady from Shapiro said I should ignore the harasser because I have settled, she sent me a letter from Shapiro not cell c but I am still harassed - what manner of craziness is this????

0
Replies (4)
GM
Gugu M's update13 Aug 2023, 16:47
Reviewer Update
Same unpleasant, attitude you are giving and telling me nonsense. Nelisiwe you need some coaching on resolving complaints surely you have not learned
GM
Gugu M's update13 Aug 2023, 16:51
Reviewer Update
No wonder you have such terrible ratings and your NPS is so bad it is due to all these *********** arrogant staff you hire and your ridiculous system where you cannot access information, but you can hand over an account. You had an *********** social media manager or consultant whatever you call them and again you hired Nelisiwe worst even the previous one
GM
Gugu M's update13 Aug 2023, 17:23
Reviewer Update
Why you replying private now? Post Public for people to see your truself and how you do business - I am taking this matter further I have all emails and complaints since 2021 with names
Cell C
Cell C's reply13 Aug 2023, 17:40
Official
We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
The matter has been escalated for further investigation.

^MN