QH
Quinten H

1 reviews | Active since Aug 2019

28 Jan 2021, 10:46

Bad service and over changing for services i can not use

Good day.

It is very clear that certain people do not read the complete mail and call me to tell just to give me some lawyer's number and tell me that I have been handed over.

Please review the 3 emails, the second email below and explain please, why did cell c hand me over when I have not notified or call or anything to say that I am even behind in paying. Never mind the fact that cell c was told by me a few to via email on writing and over the phone to cancel the contract and to stop billing me which did not happen.

Then 2 weeks ago after sending the first email be... cell c called me and said I was not handed over and that someone will call to me handle and sort all this out, which did not happen.

So I did a follow-up yesterday, after the follow up I got a call to say that I was handed over l, which contradicts what cell c previously said and I was told that I must contact the lawyers and make my own plan to pay off my bill.

To top it off, for the last two months my sim has been blocked by cellc, but cellc has carried one allocation data, minutes... to the number and billing me for that, which of course not following instructions as I did say not to and of course I can not even use the allocation as I'm blocked off the network.

How and why do you do this to me.

It seems this is one big joke to cellc how this has been handled.

I am getting wrongfully changed and Cellc is taking advantage

0
Replies (1)
QH
Quinten H's update28 Jan 2021, 15:33
Reviewer Update
Why am I getting allocated data and air time while my sim is blocked and still getting charged?
Why was i not notified about my bill falling behind and why was I unfairly handed over.

I was already called by cellc yesterday to say that I was handed over and that I must call your lawyers to sort it out.

Two weeks ago someone from cellc said the same thing as what you said about doing a payment plan and I agreed, then I got a call back to say no because I am handed over?

Please get your stories straight and cancel my contract as I requested 4 months ago and stop allocating to my blocked sim and charging me unfairly for it.