Bad service and no feedback by Cell C

My mother, a 66 year old pensioner was approached in 2012 to take out a Cell C contract which she accepted and her bank account was debited for the amount of R150 monthly. When it was approaching the two year mark she received a call from the company to ask her if she would be upgrading to which she verbally responded no and that she would like to cancel the cellphone contract when it expires in July 2014. To this end she was told that this would occur. But on 1 Aug and up to 1 Jan 2015 her account has been debited. This even after several telephone calls, a letter to cancel and many emails. She received a call from a Mr/s Mholongo asking her to email the cancellation letter andthat an amount of R300 is owing to her and that she would get the money back and that the cell no she was querying of *** was incorrect and the no is ***. The latest email sent now is telling her that she owes Cell C R150 and that if payment is not received her name will be tarnished at the ITC. What must my mother do when the money is still coming off her bank account but now she is told that she owes, when they actually owe her. Please help. Her name is Unity Jacobs<br> <br>