Bad service and LIES

I have been a customer of Cell C for many years. I am due for an upgrade and got a call from the retention department. I can't remember the name of the person who phoned me but all I can remember was that he was very SMOOTH in his talking.

I was offered a Huawei Mate 20 Lite at R699 pm and immediately I told him the costs is too high. Within seconds I was told that he can drop the price to R599 pm. I was more interested and decided to do the deal. I asked about the phone and what extras it comes with and I was told it is just the phone. When it came to talk about the time for delivery I was told that they do not have stock and I'll have to wait a week or so. Due to this "problem" he was prepared to drop the price again to R569 pm and also add some other extra data packages.

I went to Sandton City for other business and decided to quickly step into the Cell C shop there to check out the phone. To my surprise the phone was on special for the exact same price I was told is now a subsidised rate because I am a good repeat customer.

Also this package had an extra A2 Armband as part of a bundle. I immediately decided to cancel the deal that was done online as I was not happy with the way this guy **** to me.

Now the struggle to get this deal cancelled started. I was pushed from pillar to post for almost 2 days now. I was told that the cancellation will take 2 hours. 2 days later I still had an issue to get the deal cancelled as I was prepared to do the deal at the Shop.

The shop today assisted me to cancel the deal and before we started I asked if they have stock of the phone bundle and they said YES.

As I was busy signing documents I was suddenly told that they do not have stock either.

Why must I wait for a phone when it was available? Yes I understand that there might be stock issues and was prepared to wait if they were open with me from the start.

My phone contract effectively expires in January 2019 and I am now prepared to wait to cancel and migrate my number to another network where I also have a data package.