Bad service and *********** staff

In December I received an sms if I want to be billed early on the 18th and I said Yes.On the 28th I called in to verify if cell c got their instalments on the 18th For my 2 contacts and the lady confirmed my accounts was up to date. Few days later I received sms telling me my other line will be suspended if I don't pay.I again called the call centre to enquire and I was told the instalment rejected on the 30th.When I asked why did the agent told me there was pending debit order no one seems to know.<br> 1. The agent misled me telling me the account is up to date and not advise me of pending debit order.<br> 2.I'm been charged twice as I have already moved my funds from the account,The bank charged me R130 and cell c R70 for unpaid.I have logged a complain with the manager at call centre but never get back to me within 24hrs as promised.I'm no prepared to pay R70 as I was not advised during my calling.I called in again but keeps on sending me from one department to another.