pN
phumi N
1 reviews | Active since Sept 2013
27 Feb 2025, 15:27
bad service and includoing things we did not agree about
service currently very bad, no one listen to understand, but they listen to answer i upgraded my contract, i called in as i noticed that they invoiced amount not agreed upon on the initial upgrade recording. my contract id 449. i understood that the was pro-rata of data even though i did not see that data. i was advise to pay 54.00 of which i did. they keep telling me about insurance that i did not include nor anything was mentioned on the recording. i receive SMS that i am in arrears with 208 that. i told them i do not have any arrears and my cell c account nor do owe any insurance and i am not willing to call anyone
Helpful (0)
Replies (1)0
Replies (1)pN
phumi N's updateReviewer Update
28 Feb 2025, 08:20not happy, i cannot be held liable for an insurance that was on a phone where the term ended. am paying for Huawei, and they debited insurance for a Samsung. i never endorsed nor authorized this insurance on my upgrade. i think Cell c do not mention this when you do an upgrade as a consumer you already assume that the previous contract lapses with everything. if this is not sorted out by midday i will write to NFO as this is purely taking advantage of consumers. I think they need training to listen not butter us to accept the wrong they are doing. i am not liable for the insurance on my upgrade invoices. the person that called me hay shame. left me speechless, very arrogant, even when she said i understand very sarcastic. we were in a debate instead of listening i had to ask for manager cause hay it was a lot. WHY MUST I PAY FOR SERVICES I DID NOT AUTHOURISE IN MY CONTRACT.
pN
phumi N's update28 Feb 2025, 08:20
Reviewer Update
not happy, i cannot be held liable for an insurance that was on a phone where the term ended. am paying for Huawei, and they debited insurance for a Samsung. i never endorsed nor authorized this insurance on my upgrade. i think Cell c do not mention this when you do an upgrade as a consumer you already assume that the previous contract lapses with everything. if this is not sorted out by midday i will write to NFO as this is purely taking advantage of consumers. I think they need training to listen not butter us to accept the wrong they are doing. i am not liable for the insurance on my upgrade invoices. the person that called me hay shame. left me speechless, very arrogant, even when she said i understand very sarcastic. we were in a debate instead of listening i had to ask for manager cause hay it was a lot. WHY MUST I PAY FOR SERVICES I DID NOT AUTHOURISE IN MY CONTRACT.