Bad service, and going out of their way to frustrate clients.

I cancelled one of my contract in February, i asked what it would cost me to cancel the contract. i was told about a Commitment Amount to be paid plus that months contact amount. At the end of March they changed a Cancellation fee, which i was not told about. I called them on 12/04/2021 received reference number ***. i called them again on 29/04/2021 reference number ***, no one comes back to you. You receive an sms asking if you are happy with the outcome, not knowing what the outcome is, because they did not communicate that to you. I send them an email on 02/05/2021 , and got reference ***, am still awaiting response