Bad service and False information at Cell C Westgate

<p>Just before end of March my daughter saw a special on Cell C pamplet for a Cell C sumit for R999 including a 6GB which will be devided as 500MB montlhy for 12 months. I went to WestgateCell C store, I was helped by Mirriam, she confirmed that the information is correct except that I will have to pay R50 once off to activate the 6GB , I explained to her that the reason I am buying this phone its b cos of the 500MB that comes with it. 500MB for April received but nothing in May, I went back to the store and Mirriam said we were not the only ppl who did not receive the data, there is still some misunderstanding since it is a new special but we shouldn't worry because she will send the query to the head office and in 3 days we will receive the data. . After the 3 days no data and when I call no one was able to help me b cos Mirriam was off sick, She called me after few days and explained that I will have to buy R50 airtime everymonth in order to receive the R500MB, I told her that, that was not the agreement and she knows that. I asked her about the other ppl she told me that after sending the qeury to head office they received the data she said others did receive the data and others didn't like me. Last week She asked me if I can allow her to buy 200MB for 12 months from her pocked I told her that I can't allow that because she also have her own expense the best thing is to bring the phone back since Cell C advertise the fault information and anyway I was not going to buy Cell C phone if it was not for the data they promised, so since I am not getting any data I am taking back the fone, on the day of purchase I bought a screen protector and it had a cover.</p> <p>I took the fone back on Saturday 03 June and she told me that they will send the phone for assessment for 22 working days to see if the phone is still in good condition before they can refund the money. I asked if her manager is aware about this she said yes Ronald the manager is the one who said this is the procedure to follow before I get my money. It was my 1st time having any dealings with Cell C exept buying airtime for my 2 kids and I dont wish to have any dealings with them.</p> <p>Very dissappointed ++++ Do we have to suffer like this just for their mistake? and how will I know if they will actually refund the money after assessment? </p>