IC
Innocent C

1 reviews | Active since Jun 2017

13 Jun 2017, 16:25

Bad Service And False Advertising From Cell C

<p>l bought a Cell C Summit phone from Jet Alexandra. The website advertises the phone as coming with a 6GB (500MB X 12 Months). I bought the phone based on that information and when l checked the phone there is no data as per advert. I called the customer care and the advisor told me she is not aware of the (6GB (500MB X 12 Months) and to make things worse told me Cell C does not have a phone called a Cell C C Summit after which she cut the phone. Can someone assist and explain as to how the data is activated and why the advert states there is data that comes with the phone when that does not exist. </p>

0
Replies (3)
Cell C
Cell C's reply14 Jun 2017, 07:34
Official

Hi Innocent

Sincere apologies for the manner in which this matter was handled. We do have a Cell C summit phone which is available at Cell C stores or at selected retail outlets such as Ackermans, Edgars, Jet, CNA and Pick n Pay.

As per the terms and conditions it states that the 6GB consists of 500MB per month for 12 months subject to the customer meeting the recharge requirement of R50. The R50 recharge value can be cumulative. Data will be allocated within 48 hours of the R50 being reached.

Regards

Cell C | PN

IC
Innocent C's update14 Jun 2017, 09:01
Reviewer Update

Thank you for the feedback and also got a call from the customer service department, the consultant was very helpful. I am now a happier customer.

Cell C
Cell C's reply14 Jun 2017, 09:35
Official

You're welcome and have yourself a great day!

Regards

Cell C | PN