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walli.green walli.green

1 reviews | Active since May 2016

29 Oct 2017, 20:58

Bad service and even worse after market assistance

Have a data contract with CellC and almost at in my last 6 months of use but I have UNFINISHED QUERY NUMBERS FROM 2016(start of my contract). If I call in to log the problems I have little to NO assistance and receive NO feedback on the issue. I have been calling and logging and explaining for almost 2 years now and I am still struggling and not getting the service I am paying for. The data is never useable with full signal bars but NO internet access. The call center is so useless it takes me an extra 30 min to explain my story over and over again, to no end and if I eventually get them to understand I get the same settings/process to follow, that NEVER WORKS. Best is, in their own words "THIS IS ALL I CAN DO FOR YOU, and someone will contact me. In the time I have been with CELLC only 1 person came back to me. and As I said I have query numbers stretching back to 2016. STILL paying as needed for a service I can not use at all.

PLEASE DO NOT TELL ME THIS IS LOCATION BASED IF I KNOW OF OTHER PEOPLE IN MY ARIA THAT HAS THE SAME CONTRACT WITH NO ISSUES> !!!!!!!!

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Replies (6)
Cell C
Cell C's reply30 Oct 2017, 07:56
Official

Good morning Walter

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

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walli.green walli.green's update01 Nov 2017, 20:29
Reviewer Update
Well I have to say that I did get feedback and quite quick as well. Was the feedback at all useful, no!! All they did was tell me that they can see that there is a problem and I may try to roam on Vodacom, but it might not work. So what is the point of my paying for a service where I have this uncer*****y. I wen to the local store to confirm the claim that there are to be towers scheduled for CellC and about the Vodacom roaming " deal" that apparently is ONLY on 2G(Why will I want to have a data only package only on 2G?). Bothe where denied! According to them there is ONLY 3G availability for this package NO CELL C SIGNAL AT ALL, and thus why I HAD TO ROAM ON VODACOM 3G ONLY from day 1. I am really disappointed, I am now struggling for more than a year with CellC and all they did was tell me that there is a problem, that they can see and are workings on it, but the schedules for 2017 has no date that was given, so they may finish in 2019 ??? So my problem was only logged and they confirmed the log that’s it, no solution.
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walli.green walli.green's update07 Nov 2017, 20:49
Reviewer Update
Still no progress no internet and no answer from them again. Still, sit WITH NO INTERNET AND A MONTHLY BILL. CELL C you are useless !!!! I am stopping my monthly bill at the bank and will take this further.
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walli.green walli.green's update11 Nov 2017, 17:20
Reviewer Update
STill, NO REPLY FROM YOU ALL, HOW AM I STILL STRUGGLING WITH YOU. WHAT MUST I DO TO GET ANY ASSISTANCE ON THSI> I AM PAYING FOR A SERVICE THAT IS USELESS IN DELIVERING THEIR PRODUCT AND HELPDESK !!!!!!!!!!!! WHY AM A POSTING HERE IF NO ACTION IS TAKIN, !!!!! WHAT IS THE POINT !!!!!!\
Cell C
Cell C's reply13 Nov 2017, 11:36
Official

Good morning Walter

An urgent follow-up request has been sent to our network team for further assistance.

Regards

Cell C | PN

Cell C
Cell C's reply13 Nov 2017, 11:49
Official

As per feedback from our network team, you were contacted on the 31st of October, provided with feedback and advised on a way forward.

Regards

Cell C | PN