BAD Service and de*****ing customers

This is email from CELL C

Lungile Ntuli Tue, Oct 2, 3:06 PM (2 days ago)to me

Good day This is the feedback I received and I also check on the system the payments are not showing on our side, account number used, and bank used is not Cell C hence they cannot allocate the payment

Sent: 02 October 2018 11:37 AM To: Lungile Ntuli Subject: RE: Social Media Query: Id no: ********** 570088/SN ********** ********** 74

Payment is still not reflecting, please ask client to request statement from them to update

I have spoken to the Nu Debut manager by the name of Ronald (tel ********** ) he said to me he cant assist me because the account is closed,all amounts paid should reflect into cell c account because they don't handle cell c money.and even confirm that the proof of payment sent should be sufficient for cell c to reconcile the account, I don't know what to do know I have even lodged a complaint with ICASA to intervene. Because cell c is not helping me with anything,