Bad service and day light *******

Good morning on the 11 of March 2022 I received a call from cell c selling me a product called MIassist the consultant activated the product on my account without my consent I received an sms while talking to the consultant before the call ended I then told her that I'm not interested on the product she then apologized and said she already activated it which I clearly asked he to please deactivated it from my account because I was not interested. I then got another sms the same time while still on the line saying the product is deactivated. To my surprise this morning I get my statement from cell c and I'm being billed for the same product that I never agreed on taking and that is deactivated with a proof of an sms that the product is deactivated. I called in this morning to ask about the situation then the first consultant I spoke to said he's transferring me but hanged up on me before the call was even transfered I the called again the second consultant said to me she is canceling the product but I'm still going to be billed for it, I mean I never took the product in the first place but I'm being billed for it. What unprofessional madness is this. I'm really not happy with the service cell C is giving to its customers. I'm even considering on cutting ties with the company I don't really understand how such a big company can try and rip its loyalty customers off.