Bad service and consultants with bad attitudes.

I am having problems connecting to my router despite exhausting all avenues. I contacted Cell C yesterday attempting to resolve my issue. The router shows it's connected to my devices on my phone but when connecting it takes me to the home page of Huawei and shows disconnected. The consultant I spoke to had a very snotty attitude, at some point she even sighed at me when I asked her a question. She would put me on hold when I needed to enquire about certain things but when I advised my phone was loading and waiting for a page to open up she would become impatient when I told her to hold on. I am really not happy with this ****py service, nobody wants to spend 30+ minutes on a call for ****s and giggles. This problem with my router is still not resolved. I am paying for data that I cannot utilize.