Bad service and communication.

I did an upgrade on my data contract with Thabiseng ( Cell C - Mall of the south) as my contract was due for upgrade on the 15th June 2019. Here is my data contract number ***

We did everything and I have signed the new contract. I have raise few issues and left message for her without getting a response.

The issue are:

1. The new route which I have received does not allowed me to use a night data and if it does is only for few minutes - Thabiseng was supposed to log a call for me with the technical team. It has been 5 days now and no sms or call to give me the references number or way forward.

2. Day data - it has been 3rd day now I haven't received any data for July and Thabiseng is nowhere to be found I have call the shop and left messages and still haven't receive any feedback. 3. Pro rata data as I have updated during the month. if my new contract was starting on the 15th June. Was I not supposed to get data for 16days nor only 5.33g day and 0 night?

If this issue doesn't get sorted before 17h00 today. Tomorrow morning I will be submitting the termination of contract by non deliverable by the service provider