Bad service and CELL C doesn't care

Last year I informed CELL C that I will be paying my monthly fee via EFT as the account they were debiting is no longer in use. My account in paid on time and in full since then.

CELL C has been debiting an account I informed them not to, debicheck mandate was cancelled and debit order stopped. They debit even after I have made a payment.

This costs me R105 fees with the bank PLUS CELL C charges me R70 for a failed debit every single time they feel like debiting me. Which they now do twice a month.

Iam now receiving calls and emails with threats that I will be disconnected from collections department while their customer care told me my account is up to date and the remaining R70x3 they charged me is escalated to another department.

This is bad customer service and they also listed on credit bureau that my account is months in arrears