Bad service and bad customer service.

I waited on line for about 10 mins and finally go assisted by this lady Matsepiso Mo***eng who have no clue when it comes to good customer service and how to communicate with clients. She was actually shouting and arguing with me over the phone with her voice very loud as I asked her why did she make me hold for such a long time and then she drops the Phone on my ear After I spoke with her for about 15 mins and she promised she was going to make a call and get back to me which she had to put me on hold and later on she dropped the phone on my ear after holding for 30 mins and never got back to me. I then called back to look for her and luckily I found her and she started arguing with me. As someone in customer service I believe she is not supposed to raise her voice to clients, shout nor argue with clients Even if she says I am the one who dropped the phone after such a long hold. I submitted a claim beginning of September no one have ever contacted me to give me the feedback.after all we pay a lot of money to get to make sure she have a job. I wonder how she got this job to be dealing with clients directly hence she have such a ridiculous attitude toward clients, maybe she can do better in the cleaning department not this one. Please train Matsepiso Mo***eng to serve us better please.