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Derek O

1 reviews | Active since Dec 2017

04 Dec 2017, 09:15

Bad service all round

I phoned 2 weeks ago about upgrading my contract and was dealing with a woman that never bother getting back to me. I was told send what deals I could find from MTN or Vodacom and they will try and match it I did that a week later I find out the deals were never ever sent to the relevant department. So basically I wasted 2 weeks of my time emailing and phoning them worst mistake I could have made was migrating to cell C. They gave me a nice deal to migrate to them but once you change they forget about you. But I have news for them Ill take my contract and my wifes contract and move either to Mtn or Vodacom.

0
Replies (6)
Cell C
Cell C's reply04 Dec 2017, 09:39
Official

Good morning Derek

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | PN

Best regards,

DO
Derek O's update04 Dec 2017, 09:41
Reviewer Update
Thanks for your reply I must be honest I have heard a few promises already and nothing has materialized. So lets see.
Cell C
Cell C's reply04 Dec 2017, 15:25
Official

Danielle has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,

DO
Derek O's update05 Dec 2017, 08:49
Reviewer Update
Thanks for contacting me so promptly it seems like the problem has been resolved once again though its a pity that most companies only respond once its on a social media platform. However I'm grateful for you guys sorting out my problem
Cell C
Cell C's reply05 Dec 2017, 09:14
Official

You're welcome and thank you for allowing us the opportunity to assist.

Have a great day.

Regards

Cell C | PN

Best regards,

DO
Derek O's update05 Dec 2017, 13:12
Reviewer Update
And once again like I said I have heard lots of promises and now again I'm waiting to hear how much extra data I'm going to get and then of course in the deal there was a R250 voucher but now cell c says that wasn't part of the deal so typical. After all I have been through and its still not ending just amazes me that the way I have been treated and they moan about R250 voucher and still haven't sorted out my extra data. I go to the ends of the earth for my clients if I have messed up I would sort them out properly but no not cell C I got a good mind to send this phone back and cancel my contract. Extra data is meant to be for all my phone calls emails and stress and time but it takes them forever to sort out. #Ventover