Bad Service All round!

I am appalled with the level of service that I received.Last week Wed I bought a/time R29 via I/B. My airtime wasn't credited.I called the call centre on Thur as advised of the technical issue that was experienced regarding airtime purchased on I/B. The person whom I spoke to was dumb. Then I called through on Mon and spoke to Innocentia who said she will log a case for the investigation. She was quiet quick. I received an sms the next day asking me for B/S which I supp**** yest. I called the call centre and asked for Innocentia was told she is on lunch and will call me within 30min. called an hr later was told she will call me back. Called again and was told she was on leave. Spke to an idiot called Alex asked for a mngr and the retard put me through to technical support! Spoke to Roxanne who was very helpful. However, the benefits of the free SMS etc wasn't credited. Called in today and spoke to the Spectacular Phindile. She said she will call me within 5 min and she did. She didn't hesitate and made my day. Thank you Phindile you are a star. Please find out why I had this dismal experience and get back to me with the actions taken against the staff involved. Pull all my calls.